where fema is handing out water meals ready to eat, here is clothing, baby supplies, pet food, so people with problems can drive think here and pick up supplies, it's being manned by members of the parks department here including life guards, sanitation workers, and mainly, this is mel, this is jim. people are so frustrated, what are you seeing on their faces as they come to you for help without power. >> we're seeing tears, frustration, they just want answers from lipa, they want to know when they're power is back on. thank god fema is here now, they want reassurance. >> jim, you don't have power at your house yet, and you're still here helping people, why?